CRM Solution

What is Customer Relationship Management (CRM)?

Customer Relationship Management, or CRM, is a model for managing your company’s interaction with its current and future customers. CRM involves using software and support to help build their sales, marketing, customer service and technical support.

Why do I need Customer Relationship Management (CRM)?

Customer Relationship Management has become the need of the hour today due to increased attention toward customer relationship building. If you run a business, chances are you would need CRM for the following purposes:
Channeling sales and service interaction into one.

Revamping the management of your campaigns across various platforms like email, mobile and social networking websites.

Assessing you customers’ needs and analyzing his level of satisfaction.
Checking whether your customer is likely to return to your business for a service he/she enjoyed.
Applying your business models, plans and strategies in real time.
Attaining and then maintaining profitability.
Developing an edge over your competitors.

What can Karry Infosys do for me?

We, at Karry Infosys, provide excellent Customer Relationship Management to our clients using class leading CRM solutions. Our strategy focuses on customers, and innovating on the desire of the customer. This also provides a highly customized CRM solution for you and for your customers. Because we keep your customer in mind while exercising CRM, the customer service representative, marketers and sales representatives all have the same view of the customer in mind.

By providing the world’s best CRM solutions, Karry Infosys offers comprehensive and capable consulting, integration support and training and ensure that you get the best out of it. Our Customer Relationship Management consistently provides the best experience to your customers so that they keep coming back for more. And more.

Our CRM solutions include:

Sales and Marketing Automation
We provide the tools for successful sales and marketing automation for opportunities and campaigns.

Customer Service and Support

We deliver excellent helpdesk, problem resolution and support management.

Contact Centre and E-Service
We provide multi-channel customer service, viz. live chat, co-browse, email and SMS. We also provide Interactive Voice Response (IVR) and CTI.

Customer Experience and Loyalty Assessment
We are experts at assessing your customers’ satisfaction level, their customization and innovation needs and if they’re likely to return for more.

Web Experience Management
We provide Web Self-Service (WSS), intent search, knowledge syndication, Web analytics integration with CRM.

CRM Portals and SharePoint
We manage employee portals, customer portals, partner portals and SharePoint integration.

Mobile CRM
We deliver mobile CRM for Windows, iOS and Android devices featuring mobile chat and guide.

Social CRM
We provide support communities, cloud-monitoring self-service modules on social platform, integration with Facebook, Twitter, YouTube and other social media and networking websites.

CRM Analytics
We provide reporting and real-time decision support, enterprise analytics & business intelligence and also CRM data management.

Why Us

  • Best Web Designer
  • Best Consultant
  • Specialised Team
  • Available 24X7

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